FAQs
When do we receive our check-in instructions?
We’ll send you everything you need to know 4 days prior to your arrival.
What is your cancellation policy?
100% refund of amount payable minus service fees if you cancel at least 30 days before check-in.
50% refund of amount payable (minus the service fee) if you cancel at least 14 days before check-in.
No refund if you cancel less than 14 days before check-in.
TRIP INSURANCE: We cannot refund a booking if you decide to cancel last minute due to rain or snow. (Although snow is very rare.) We can’t control the weather so we highly encourage all guests to get trip insurance. This will help you if you decide to cancel due to weather or another unforeseen circumstance.
What time is check in?
4:00 PM
What time is check out?
10:00 AM
Can I get an early check in or late check out?
While we try to go above and beyond to accommodate our guests, we cannot offer early check-ins or late departures. This is to allow our cleaning crew ample time to make sure your cabin is thoroughly cleaned and sanitized before and after your stay.
Do I need a key to get into the cabin?
We have an electronic lock on each of our cabins. You won’t need to go to an office and pick up keys. When you get in the area you can go straight to the cabin, unpack, relax and enjoy. Your door code will be in the Welcome message you receive 4 days prior to your arrival.
Do I need to bring sheets and towels?
No, all linens are provided.
Your Title Goes HereWhat if we accidentally damage something while staying at one of your properties?
You will be responsible for any damage to the rental property caused by you or your party during your stay. We collect a security deposit at the time of booking and if everything gets cleared by our inspectors after your stay, the security deposit will be returned within 14 days of your checkout. The security deposit will be kept if damage is incurred during your stay or if house rules are not followed.
Why should we book on your website vs. booking through Airbnb / VRBO?
OTA’s (Online Travel Agents) like VRBO & Airbnb are great places to book your stays, however when you book with us directly, we can save you 15-20% off what you would be paying when booking through them. They take a cut in exchange for using their platforms, so when guests are looking to save some money, we always recommend booking with us directly.
Your Title Goes HeDo you have local recommendations
Yes, we have custom made guidebooks for each of our properties so that you know what the area has to offer and you can experience some of our favorite local spots!
Your Title Goes HereWhy do your prices vary depending on the night of the week and time of the year?
Our prices vary by night based on a number of factors that ultimately boil down to demand. These factors include seasonality, time of the week, and local events in the area.